Skip to content
Cloud9 Head Spa

Legal

Terms & Conditions

Last updated: 19 August 2026

Terms for using this website.

These terms explain the basis on which you may use the Cloud 9 Head Spa website. They apply to your use of this website and the information and enquiry services currently available through it.

Cloud 9 Head Spa may introduce online booking or other services in the future. Where separate booking, treatment, payment or cancellation terms apply, those terms will be made available as part of the relevant booking or service process.

By using this website, you agree to use it lawfully and in accordance with these terms. Viewing this website does not create a treatment contract.

About Cloud 9 Head Spa

Cloud 9 Head Spa is the trading name used for the business and services presented on this website.

The business operates from Unit 5 Southdown Industrial Estate, Southdown Road, Harpenden, Hertfordshire, AL5 1PW, United Kingdom. Contact information is available on the Contact page.

This website provides information about Cloud 9 Head Spa and the services it offers.

Using this website

You may use this website for ordinary personal purposes, including learning about Cloud 9 Head Spa, viewing treatment information, making an enquiry, finding contact or location information, and following legitimate external links shown on the site.

You must not knowingly:

  • misuse the website
  • attempt unauthorised access to the website or its systems
  • interfere with the operation or security of the website
  • introduce malicious code
  • use website forms for spam, abusive or unlawful communications
  • use website content unlawfully

Website information

We take reasonable care to keep the information on this website accurate and up to date. However, information about services, prices, availability and other details may change.

Where a detail is important to an appointment or enquiry, please check it with Cloud 9 Head Spa before relying on it. Current treatment descriptions, durations and prices are shown on the Treatments page.

Any promotional offer shown on the website is subject to the specific information displayed with that offer. Additional conditions should not be assumed unless they are stated.

Treatment information

Descriptions of treatments on this website are provided to help visitors understand the services offered by Cloud 9. They are general descriptions and are not medical advice.

If you have questions or concerns about a treatment, please raise them with Cloud 9 Head Spa before arranging an appointment.

Enquiries

The Contact page enquiry form currently collects your name, email address, an optional telephone number, an optional enquiry type, and a message. It also asks you to acknowledge how your details will be used, as described in the Privacy Policy.

Submitting an enquiry does not automatically create a confirmed appointment. Cloud 9 Head Spa may respond using the contact details you supply. An appointment is not confirmed merely because a website enquiry was submitted.

Online booking

Online booking is not currently available through this website. Appointment enquiries can be made through the Contact page or using the contact methods shown on the website.

If an online booking service is introduced, additional terms may apply to bookings, payments, cancellations, rescheduling and related services. Any applicable terms should be made available during the booking process. Specific booking and treatment terms will be provided where applicable once those services are made available through the website.

Prices

Prices displayed on the website are shown in pounds sterling (£) and are intended to reflect the current published treatment menu. Prices may be updated from time to time.

Website content and intellectual property

Unless otherwise stated, the content and materials on this website — including text, branding, graphics, photography and design elements — are owned by or licensed for use by Cloud 9 Head Spa.

You may view the website for personal use and share a link to it. You must not copy, republish or use website content for commercial purposes without permission.

Third-party websites and services

This website may include links or connections to external services such as email, telephone, WhatsApp, Instagram, Facebook and Google Maps. Those services are provided by third parties and operate under their own terms and privacy practices. Cloud 9 Head Spa does not control those platforms.

Where you choose to load Google Maps, the map is provided by Google and your use of that service may be subject to Google's own terms and privacy practices.

If an online booking service is introduced in future, it may also be provided by a third party under that provider's own terms.

Website availability

Cloud 9 Head Spa aims to keep this website available, but uninterrupted or error-free operation cannot be guaranteed. The website may occasionally be unavailable because of maintenance, updates, technical issues or circumstances outside reasonable control.

Our responsibility

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

To the extent permitted by law, Cloud 9 Head Spa is not responsible for losses caused by misuse of the website, reliance on outdated website information where it would have been reasonable to check current details, or third-party websites and services outside Cloud 9 Head Spa's control.

These website terms do not set out the basis of any treatment service that may later be booked with Cloud 9 Head Spa.

Your consumer rights

Nothing in these terms affects any rights you may have under applicable consumer law.

Privacy and cookies

Personal information submitted through this website is handled as described in our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy.

Changes to these terms

Cloud 9 Head Spa may update these website terms where necessary to reflect changes to the website, services or applicable requirements. The latest version will be published on this page, and the date at the top will be revised when that happens.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the mandatory laws that apply where you live.

Contact us

If you have questions about these terms, please contact Cloud 9 Head Spa:

You can also use the Contact page.

Back to the website